Tempur Mattress - Bad bed business

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I have purchased three Tempur mattresses over the last 7 years. The last one was five years ago size 5ftX6`6 a present for my daughter when she moved into her new house.

My daughter soon after remarked that her mattress was not like mine, it had become soft and not so supportive.

I contacted William Hill Interiors from whom I purchased the mattresses and they sent someone to see the mattress who did not really know what he was looking at.  Sometime later I contacted them again and they came out again, this time comparing my Mattress with my daughters and agreed that there was definitely a difference.

Then nothing happened. I contacted Tempur themselves and they did not want to know as I had used a distributor. So I contacted the head bed person at William Hill and after some persuasion he eventually came and looked at both mattresses and to give him his due agreed that there was something strange about the mattress.

He contacted Tempur, but unfortunately told them there was no manufacturing fault, which of course he should not have done as in all truth he could not know, not being the manufacturer!

Of course Tempur now had the get out they needed and refused to change the mattress as on their guarantee of fifteen years it does say that their mattresses can become some some times.

It is very easy to give long guarantees when you have excvluded possibly the only fualt that they develop! So in reality there is no guarantee

So if you are going to buy a Tempur mattress take note that it may become soft and not turn out as you had hoped. And they are excessively expensive taking this into account.

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Thank you. I will soon be needing a new mattress and was thinking to buy a Tempur. May be best if I buy direct from the manufacturer.

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