Morton Windows & Conservatories Ltd - Misrepresentation & Breach of Contract (Double Glazing)

Business review: 

In August 2013 I made the mistake of signing a contract for replacement windows & French doors with this company.  The salesman in the showroom, said I could have the locking mechanism I wanted, the handles I wanted and the profile/style of windows I wanted.  You would expect to get what you wanted when buying something for £6k wouldn't you?  The salesman knocked the price down from the initial quotation, and said 'as it was the end of the month' and he could bring down the price a bit more if I signed that day.  Unfortunately, I signed the contract.

The windows were installed w/c 14th October 2013 and immediately I saw the handles & locking mechanisms was not what I had wanted or ordered.  I phoned the company and told them.  Eventually they said the handles could be replaced.

During a meeting in November I queried whether the profile of the window was correct as it didn't look right.  I'd ordered 'Ovolo' not 'Chamfered'.  They didn't answer this and subsequent research on the codes found on the window frames proved they were Chamfered windows, not Ovolo, but the beading holding the glass in the frame was Ovolo - so they'd attempted to disguise the fact the windows were Chamfered by attaching Ovolo beading.  This is why it wasn't immediately apparent the profile was wrong.

Later in November they offered to replace the windows with the profile I ordered, but of a lesser specification.  A meeting was arranged in December 2013 to discuss the replacement.  During this meeting they withdrew the offer to replace.

Phone calls, emails and two solicitors letters since this have failed to make Morton Windows rectify their error - an error they acknowledge as theirs stating that the surveyor ordered the wrong products.  It has also been discovered that the A+8 rated windows promoted in their quotation cannot be supplied.  The incorrect windows they installed are A+4, not A+8.  The ones they proposed to replace them with in November were going to be A+3.  

Why I should pay the outstanding balance of the project when I do not want the windows they installed I do not know.  If I wanted the windows they installed, I would have ordered them on the contract - but I did not.  I would NOT recommend this company.

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***Official business response by company representative:-: 

I am the owner of MORTON Windows its a family business and I pride myself on trying to make every job a good one with happy customers, sometimes things go wrong but it how you put them right that count I know of this customer and agree we gave her the wrong bead and handles we put a tick in the wrong box,we could not do anything about changing the bead so we offered her 50% off. This was not enough for her as she wanted compensation so we offered a full refund and said to her to order off some one else we will collect our windows when the new ones are fitted.

There are 2 Comments

We had Mortons out to knock through our kitchen to dining room, build a half tiled half glass roof and install a wet room, they completed all the electric's,tiling and plastering. They did an absolutely fantastic job and I would highly recommend this company, great staff, great customer service and our house is transformed! THANK YOU MORTONS YOU ARE AMAZING!

I am the owner of MORTON Windows its a family business and I pride myself on trying to make every job a good one with happy customers, sometimes things go wrong but it how you put them right that count I know of this customer and agree we gave her the wrong bead and handles we put a tick in the wrong box,we could not do anything about changing the bead so we offered her 50% off. This was not enough for her as she wanted compensation so we offered a full refund and said to her to order off some one else we will collect our windows when the new ones are fitted.

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