(Daily Poppins / Swindon) Avoid at all costs - very poor service and very poor communication

Business review: 

We engaged with Agnes who came to our home and seemed very personable. We agreed a 2.5 hours per week visit.

We were not present for the first clean of our home which was adequate, nothing to write home about, with the few ornaments around the house misplaced, bed made with no attention to detail and cooker job smeared and dirty.

The second visit we were present (working from outside home office) and so saw the team of two ladies arrive. They were here for 1 hour and 5 minutes (2 hours 10 minutes in total). The work done was clearly rushed, again no attention to detail, smeared worktop and mirrors, and the laminate floor was left very wet.

We didn't complain as thought we would give it a chance.

The third visit (again we were in outside office), 2 ladies, 1 hour maximum (total 2 hours), rushed, no care, left more smears than were already there and again very disappointed.

Called Agnes...left a number of voicemails and emails no response. Called Daily Poppins head office number and what a surprise Agnes called back the same day. I explained the situation, Agnes said she would look into it and also check how long the car indicated they were at our home... We didn't hear anything.

They then came again and this time had 3 ladies here for 45 minutes (2 hours 15 minutes)...work done was still disappointing.

We advised Agnes that we would not require their services anymore and advised her that on receipt of the return of our key we would settle outstanding amounts. To date no call received, no key received (resulting in cost of new door lock £225!) only contact received have been emails containing debt collection recovery threats.


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