I have edited my report after a complaint from Charlie Daisley of QSL Ltd, Unit 7 The Point, Market...
 
Terrible service and most likely a scam not sure if legal under distance selling act either ??? Plac...
 
Post date: 14/06/2017 - 15:52
We needed a fully insulated side-hinged garage door for a garage we converted into a work room. We also needed double glazed windo...
 
Complete rip off merchants, not least the MD, who uses reassuring and promising language to entice y...

Anglian Home Lied About Product Sold

We needed a fully insulated side-hinged garage door for a garage we converted into a work room. We also needed double glazed windows and a back-door. We chose Anglian as we had used them in the past without problems.

The salesperson was in the garage when it was 2 degrees Celsius and guaranteed he could replace our draughty timber door for something air tight, completely sealed, the windows would be double glazed and energy efficient. The surveyor told us the same. The door cost £2,800 which is what you would pay for a Carteck or Riterna branded fully insulated door.

The installer came 2 1/2 months later and installed a flimsy thin cheap grp door with locks of the lowest quality. A door that's sold by other companies for £860-£1,100.

We told the installer that is not what we ordered. He phoned the salesperson and asked him if he had sold us a fully insulated side-hinged garage door, to which he said yes. The installer told the salesperson Anglian does not sell fully insulated side-hinged garage doors, to which the salesperson said he did not know that.

It has been 3 months since that day and Anglian refuses to deal with it. Every complaint I make is logged by them and the standard response is someone will get back to me.

Also beware that for appearances sake they say you can use a Financial Ombudsman. The reason they do that is because that particular one cannot deal with any problems that arise because it's not purely financial. Anglian should register with the Consumer Ombudsman, but they won't because then complaints would actually be dealt with. So now they make us waste our time trying to find the correct federation to deal with Anglian. Trustmark directed me to the Glass and Glazing Federation. Hopefully they can help!

Business location: 

Business category: 

Comments

Hi,

Hi,

I'm very shocked to hear about this. This is not the standard of service we expect to provide. Please email customer.services@angliangroup.com with your full address or order number and we will certainly investigate this further.

Sincere apologies,

Ellis (Customer Care Dept)

Add new comment

HAVE YOU BEEN SCAMMED? RIPPED OFF OR MISTREATED BY A LOCAL ROGUE BUSINESS OR NATIONAL COMPANY? WE WANT TO KNOW MORE

We want to know more about your negative experience with a rogue trader regardless of how big or small the company is.

​> WE WANT TO STOP SCAMS AND RIP OFFS

​> WE WANT YOUR VOICE HEARD IN FRONT OF THOUSANDS OF USERS

​> WE WANT THE COMPANY TO RESPOND AND RESOLVE YOUR COMPLAINT

It's simply no longer acceptable for ANY company to mistreat and scam their customers by thinking they can get away with it.

​Expose your experience on our website today for 1000's of other readers to see.

REPORT A BUSINESS

Suspicious review?

Is this review about your business?

Is it or false or misleading?

We take false content extremely seriously. 

Click here to learn more.

Zircon - This is a contributing Drupal Theme
Design by WeebPal.