Able Group, The very Unable EVER. I would never use them again. Very poor communication and dishonest, took my money and did not deliver any service

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I asked Able_group to send someone to control moth in my flat in London on 17/9/16. They charged me £180.00 upfront, they sent someone that stayed in the flat for 15 minutes, sprayed two areas in spite of my friend who let him in telling him that the moth was all over the flat.

The moth was exactly as it was when we came back to the flat, he obviously did not spray the affected areas. I called Able-group several times daily and it was nearly impossible to get through as every time they answered the phone, they disconnected before i could talk. I got through once and was put through to a lady who said," I am only doing their admin, I will pass your message and someone will call you back, that if I wanted them to come back, I needed to pay another £180.00" no one called me back, my husband also had the same experience on the phone with promises to call us back! We had no response to e mails. They charged my credit card in spite of several e mails asking them not to charge till they sort the problem. I reported them to my credit card company and they are investigating them. They responded to my last e mail when I threatened to report them, but did not offer to send anyone to check the moth and treat it "waste of time response"

I had to call another company to deal with the moth and paid them for that.
I would never use Able_group, the most unable company who, I will report as fraudulent if they do not refund my money

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