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Able Group - Worst service ever for rat treatment

I contacted this company to treat rats in my garden. they charged me £150 for two visits. the first visit they put some baits and left. after a week they came back and although food was eaten the technician said, it is ok! no worry. he did not even bother to look for new activities of rats. he collected the bait boxes and left. After he left i looked for activities and found just 1 meter away there was a new hole!!!

I chased the case with the company. after 20 minutes waiting for someone to pick up, they told me they will contact me back and never did!!

serious waste of money!

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The contractor arrived as planned but in the meantime I gave my tenant some wire wool to block up any holes. Able’s contactor told her to leave at least one hole open so any mice would have an exit route!! I found this advice unbelievable and asked Able Group well in advance to cancel the other visit but they said I was not able to. Anyway, as my tenant works I had to wait at the property for the 4 hour slot that was allocated but after 3 hours and 40 minutes the contractor had still not arrived and thereafter followed an argument with Able Group. After lots of email tennis with their complaints dept. they would not refund any money saying when their contractor arrived he tried to ring my tenant but her phone would not connect – so why didn’t they ring my phone instead they had the number? Don’t waste your money with this firm go onto u-tube and learn how to get rid of mice yourself. I have done and now don’t have a problem.

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