Able Group - rude, inconsiderate, unhelpful, ineffctive

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Tread v carefully. Evidence of wasps nest in bedroom roof/loft vicinity. Rang Able and quoted £100 plus VAT (not cheap) payable up front. 'Expert' arrived and went into loft. Pointed out where I'd seen wasps, he said he could see nothing. He then listened and said he could hear nothing. We went outside & looked at where they could get in (remember I am not a pest control expert). He looked up and said perhaps nest is dead. Then they were making a lot of noise for dead wasps. He did not look at any other part of loft nor looked outside at eaves/soffits/fascias (we live in a tiny end terrace cottage) He sprayed some white powder where I thought they might be getting in (remember I'm not the expert) made no attempt to check anywhere else and left in 15 minutes, told me it could take 10 days for them to die (I thought he said they were already dead?). Wasps in roof still active. Next morning looked around house and to my horror, clearly see wasps nest and 100 wasps flying in and out towards back of house, 3 metres away from the area sprayed. Rang to ask for quick return visit - told pay £100 again. Apparently my fault for not pointing out where they were? Said I'd complain at unfair response and was told ' do that' Got quote from other local co. £50 - wasps dead within about 6 hours. Shame on you Able. I shall share my experience with everyone I can.

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Wish I had read reviews before having dealings with this company. The gentleman sent was very efficient and quick he was a subcontractor for the company said he have charged me' £45! for the wasp removal instead of the £121 I paid should be on the BBC Rip of Britain show.

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