Able Glaze UK

Business review: 

Some friends broke a window in my house when I was away. They thought they were doing the decent thing by calling an emergency glazier and fixing it before I returned. Unfortunately for me and them they called Able Glaze.

The man turned up Monday and proceeded to tell them that 'special' glass would be needed so he screwed a piece of ply board over the hole damaging the frame. He would return on thursday/friday to fit it. nobody came. On the phone friday evening they claimed they were waiting for the go ahead to order the glass! When I told them to forget it they said I would have to pay £98 for the bit of plywood & £78 call out fee. Even though they state they DONT charge a call out fee on the website. They said if I cancelled now I would have to pay for the special glass on order BUT couldn’t say how much that would be to buy or fit!!! And I would have to week until the following thursday to fix it.

Absolute cowboys. On the phone the man wouldn’t say who he worked for or give me his managers name or number. Do NOT use this company unless you want to be ripped off. Go local...

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There are 3 Comments

I learnt this the hard way, always read reviews before using these companies.

You must also be careful when reading companies reviews, as I know of a few companies that use fake reviews.

People should see some of the misleading / deceitful customer testimonials used to gain business by Conservatory Outlet and their dealers. (i.e. Greenway, Visual Conservatory Windows & doors, Premier Windows and conservatories, Permaframe, etc.)

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Greenway Home Improvements (used this customer testimonial)

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We are writing to thank you for the fantastic service we have recently received when planning and ordering our new conservatory. After getting a few quotes from some of the other companies, Tim was by far the most friendly, honest and in general very helpful – and it was for this reason that we chose to place our order with Greenway. We were especially impressed with the ease of your costing process by using a spreadsheet to easily numerate everything.

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Mr and Mrs Tinterton, Ross-on-Wye
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Visual Conservatory Windows & Doors (used this customer testimonial)

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We are writing to thank you for the fantastic service we have recently received when designing, planning and ordering our new bespoke conservatory. After receiving quotes from a number of the other companies (some of which were cheaper), you were by far the most honest and helpful and it was for this reason that we chose to place our order with Conservatory Outlet. Another thing that impressed us was the ease of the costing process and with your superb expertise.

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Mr Trevor Kane, West Yorkshire
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ALMOST IDENTICAL
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Premier Windows & Conservatories (used this customer testimonial)

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Thank you so much for my lovely new door. I am delighted with it! The workmen who fitted it were great and cleaned up so well at the end of the day. I would certainly have no hesitation to use you again in the future and recommend you to friends!
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Mrs Kelly

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Permaframe (used this customer testimonial)

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Thank you so much for my lovely new door. I am delighted with it! The workmen who fitted it were great and cleaned up so well at the end of the day. I would certainly have no hesitation to use you again in the future and recommend you to friends!
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Mrs Richardson, Bath
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IDENTICAL except for customer name and location
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The Advertising Standards Authority (ASA) found the Conservatory Outlet guilty.

I am still aware of other dubious reviews being used by Conservatory Outlet / Greenway Home Improvements Ltd t/a Greenway

Able Glaze (part of the 'infamous' Able Group have another rouse to be aware of.

They have launched a web site 'search' facility.

You come across the site which you think is a search friendly site, and no matter what town you enter, from Lands end to John O'Groates, you are given three or four 'reputable' and 'local' companies that you can now go to for a glazing quote.

The only snag is that EVERY name listed is part of Able Group, and EVERY number will be answered not by some local glazier, but by the call centre in Southend!

Both Trading Standards and the Office of Fair Trading are looking into this.

I am cannot name the site here at the moment due to the investigation, but I will post it as soon.

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